For Graduates
 
FAQ'S
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Frequently Asked Questions
 
 
1. How can I place my order?
 
 
2. My proof is too dark (or light). Can it be corrected?
 
 
3. After I place my order, when will I receive my finished prints?
 
 
4. I have multiple proofs from which I am ordering. Do I have to pay multiple shipping & handling fees?
 
 
5. What is lamination and what are folders?
 
 
6. Can I split a package between two different proofs?
 
 
7. I missed the deadline date for ordering. Can I still order?
 
 
8. I received only part of my order, but not all of it. Where is the rest?
 
 
9. If I have or will be moving soon, what can I do to help ensure I receive my order?
 
 
10. I received my prints and they were damaged in the mail, what can I do?
 
 
11. Can you alter, remove someone or something from my picture?
 
 
Answers
 
 
1. How can I place my order?
You may either mail your order, fax your order to us, or if your graduation is after 01/01/05, you may order online. Images are only available for approximately 18 months online after the event.
Make sure it is sent in by the deadline date to ensure faster processing.
 
 
 
 
2. My proof is too dark (or light). Can it be corrected?
Yes, remember, what you received is only a proof. It is not color corrected or balanced for the truest exposure. The final prints will be color balanced and lightened or darkened (as needed).  
 
 
 
 

3. After I place my order, when will I receive my finished prints?
This is the question we receive most often. IF your order is mailed (or faxed) by the deadline date, you should receive your order within 14-21 days of the order receipt date. There are occasional delays with orders, but 99% of orders are mailed out within 30 days of the deadline date.
If your order is sent in after the deadline date, your order could take up to 30-45 days from the deadline date to be processed.   

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4. I have multiple proofs, do I have to pay multiple shipping & handling fees?
No. Unlike other photographers, we personally double-check your order and match up multiple proof form orders. We don't penalize the customer because you order from multiple proofs. 
 
 
 
 
5. What is lamination and what are folders?
Lamination is a clear plastic coating which protects your print from moisture, fingerprints, UV rays, etc. It DOES add a glossy finish to your print. But, if you want to extend the life of your prints for years to come, lamination is an excellent choice.  
Folders are white with four perforations on the inside of the folder to insert your photos. They are great for gift-giving as a special thank you to family and friends.  
 
 
 
 

6. Can I split a package between two different proofs?
No, but you may order complete packages from different proofs. 

 

 
 
 
 
7. I missed the deadline date for ordering. Can I still order?
Yes. Simply order a minimum of $50 (sub-total before tax and shipping) and either mail or fax your order to us. SEE #3.
 
 
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8. I received only part of my order, but not all of it. Where is the rest?
If you ordered from multiple proof forms, we attempt to combine all those orders and mail them out in one envelope. But, occasionally we are not able to do this. You may have received your order from one (or more) of your proofs, but the rest of your order could be being mailed under separate cover. Different envelopes mailed from the same address to the exact same address may arrive 2-4 days apart. Or, you may have ordered a group photo (selected schools) and that will be mailed independent of the rest of your order. If you have received part of your print order, but it is not complete, wait 2-3 days before calling.  
 
 
 
 

9. If I have or will be moving soon, what can I do to help ensure I receive my order?
Please fill out the change of address area on the form. We will mail your prints to the address in the original address box otherwise. Also, make sure you file a forwarding order with the postmaster. That way all your mail will follow you to your new address. If you have already sent in your order to us, and moved soon after, fill out an online contact form on our site. We will attempt to update your address before your order is mailed out. But, just in case we can't catch your order before it is mailed, make sure your forwarding address is on file with the post office.

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10. I received my prints and they were damaged in the mail, what can I do?
Even though the envelopes are clearly marked Photos- Do Not Bend, prints are occasionally folded/bent by the post office in transit to you. 
This can happen for one of the following reasons.
The envelope was jammed in the sorting equipment used by the postal service.
The envelope was bent while in the carrier's bag.
Your mail box is not large enough to accommodate your print order (this usually occurs when you order 8x10's).

To replace the photos that were received in the mail damaged, do the following.
1. Reinsert the damaged photos back in the envelope along with a note.
2. Make sure the order form is in the top slot and our return address is clearly visible in the window.
3. Mark - Refused- Return to Sender- Damaged in transit clearly across your address. If your post office box is too small to accommodate the next batch, ask the carrier to leave a notice when they arrive so you may pick up your order at your local post office.
Or provide an alternative mailing address to which we can mail the replacement prints.

Sometimes prints (and proofs as well) mailed to you never arrive. This is one we have never been able to understand. Based upon the condition we receive some orders from customers (mangled/bent), we must assume this is what happens when we mail out print orders (and original proofs). These pieces of mail wind up in the dead letter department at the post office and are never forwarded to you the customer, or returned to us. If you mailed your order by the deadline date and it has been over 45 days and have yet to receive your order, please either call or e-mail us. We computer track each order and will check on the status of your order.

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11. Can you alter, remove someone or something from my picture?
We try to take each graduate's photo just as he or she is receiving his or her diploma. That's approximately one picture every 2 to 3 seconds. Due to the "Candid" or "Action" nature of our pictures, we are unable to custom crop or alter your photograph in any way. If the graduate is slightly off center in the proof, it will appear very similar in the final print. However, you may place your order online and do some cropping yourself.